Delete my account.

The French version is the only one that is legally binding; this translation is provided for information only. See the French version.

You can delete your Djed account and your personal data at any time, from the iPhone app or from the website, or by writing to us if you no longer have access. Deletion is immediate and final.

From the iPhone app

Tap your photo or initials at the top of the screen to open My account, open Security, then open Delete my account at the bottom of the screen. Confirm with your password, or with your account email if it never had a password (Apple or Google sign-in only).

From the website, on a computer

Sign in at djed.vet, open My account then Security, and open Delete my account at the bottom of the page. Same confirmation: your password, or your account email if you have none.

If you are the sole administrator of a business where other people have an account, name another administrator first: deletion is refused as long as no one can replace you.

By email, if you no longer have access to your account

Write to support@djed.vet from your account email, stating that you want to delete your account and your data. We check your identity before proceeding; we reply within 24 business hours.

What is deleted

Your account (name, email, password, photo, preferences), your linked Apple and Google sign-ins, your sessions and connected devices with their notification tokens, your conversations with the Djed assistant, and your personal notes.

What is kept, and why

Your schedule record (your name, your past schedules, your on-call shifts, your clocked hours) belongs to the clinic that employs you, which is responsible for that data: it stays with the business, detached from your account, for as long as the law requires your employer to keep working-time records (in Ireland, at least three years; in the UK, at least two years). The action history, comments and any support tickets linked to your account also remain, with no link to you. Subscription invoices stay with Stripe, our payment provider, under its own accounting obligations.

If you were the sole member of your business, everything goes with your account: clinics, schedules and subscription included, cancelled right away. Export what you need (schedules, clocked hours) before deleting your account in that case: nothing can be recovered afterwards.

For the full detail of data processed, see the privacy policy (in French).